Do you offer discreet shipping?

Yes, all our packages will be delivered discreetly. No product information will be disclosed, and the goods will be sent via DHL/UPS/FedEx/TNT and use ordinary brown or white packaging boxes.

How can I know if my address is eligible for shipping?

We ship free of charge worldwide.If you can fill in the address when you place an order, we can ship it. When filling in the order address, if your country is not listed in the options, it means that the product is prohibited from import by your country. For orders that cannot be shipped, we will refund within 24 hours.

When will my order ship?

Our warehouse processes hundreds of orders every day. Online orders are usually shipped within 5 working days of receiving the order. If you do not receive a shipping notification within one week of purchase (Email: support@luxerouse.com), please contact our professional customer service team in time.After the order is shipped, we will send the tracking number by email.You can log in to your Luxerouse account at any time to check the status of your order.International orders are usually delivered within 5-15 business days, and some remote areas take about 20 days (via DHL/UOS/FedEx/TNT).

Can I cancel or change my order？

We are very sorry, but we have a very large order volume every day. If you place the order within 24 hours, we can process the refund for you.However, if the item takes more than 24 hours to be ready for shipment and still hasn't been shipped, we regret not being able to cancel your order. If you insist on canceling your order, we will charge a 5% compensation fee.The order has been shipped. Cancellation is not supported. Thank you for your understanding.If you wish to cancel your order, please contact customer service（Email：support@luxerouse.com） in time after making a decision.

How long will it take to receive my order?

We process at least hundreds of orders every day. We usually ship within a week. If you do not receive a shipping notification (Email:support@luxerouse.com) within a week after purchase, please contact our professional customer service team in time. Please rest assured that we will process it immediately after receiving the message.International orders are normally delivered in 5-15 working days, and some remote areas require 20 days (via DHL/USP/FedEx/TNT).

Do you ship internationally?

Yes, we do ship internationally. We can ship to any place that can be reached by global air transport. In order to save customers' expenses, we adopt the global free shipping model and ship from the Chinese warehouse.

When will my order be shipped?

Online orders are typically shipped within one week of order receipt. Most orders are delivered within 15 days of dispatch, please note that delivery times may vary by region.A tracking number will be emailed once your order ships.You can check the status of your order at any time by logging into your Luxerouse account

What payment methods do you accept?

We have 2 payment methods, if you encounter an abnormality or failure during payment, please contact online customer service or Email: support@luxerouse.com in time, and we will solve it for you as soon as we see it. We accept:1. PayPal2. Credit/Debit Cards (Visa, Mastercard, etc. )

Is my payment information secure?

Absolutely! We use:1.SSL encryption for all transactions.2.PCI-DSS compliance for card payments.

Can I return the product?

Yes, but only if the package is unopened. Adult products focus on health and privacy issues. Sorry, we cannot sell it again once the package is opened. If you need to return the product, please contact customer service within 60 days after receiving the product.

What if my toy stops working?

Check to see if it is charged.Contact us ( support@luxerouse.com ) within 30 days to verify that it is a manufacturing defect and we will replace it for free.After 180 days, we will provide warranty repair service.

How long is the Luxerouse warranty?

We guarantee against manufacturing defects for 180 day. Please send an email ( with a video of the damage ) support@luxerouse.com with your order number.Once we confirm that there is indeed a production error, we will resend you a new product as soon as possible.

Are your products body-safe?

Absolutely. All Luxerouse toys are made from medical-grade silicone, ABS plastic, or non-toxic TPE. We never use phthalates or porous materials.

How do I clean my toy?

Silicone/ABS toys: Wash with warm water + mild soap or toy cleaner.TPE toys: Use toy cleaner (avoid boiling).Tip: Store in a dry place after cleaning.

Are the toys waterproof?

Most are IPX6/ IPX7 waterproof ( check product descriptions ). Submersible toys can be used in showers/ baths.

How loud are the vibrators?

Noise levels vary:<45dB ( whisper-quiet, e.g., Rose Toy ).<60dB ( low hum, e.g., thrusting machines ).

Do you offer wholesale discounts?

Yes! Email support@luxerouse.com for bulk pricing ( MOQ: 50 units ).

Can I resell Luxerouse products?

Apply for our Profit from our experienceEarn up to 10% commission for every successful referral here. Unauthorized reselling is prohibited.

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